SnapSolv is smart & simple messaging app for businesses to easily support customers coming from Live Chat, Facebook Messenger, SMS and mobile apps. No matter which channel customers come from, Snapsolv makes it super easy to engage customers with all-in-one unified interface.
Amaze your customers with quick and proactive support from anywhere with our easy to use IOS app.
Get started within minutes with our easy setup process.
Loaded with features, Snapsolv is the next generation helpdesk created for the messaging era. Start for free.
Some of our fantastic features:
* Unified interface to chat with customers from Live chat, FB Messenger, SMS and your mobile app, all from one place.
* Completely customizable chat widget to match your brand
* Connect with visitors and customers in real-time or anytime.
* Every message is saved whether you are online or offline. No message is ever lost.
* Easy to use canned responses for quick and effective conversations.
* Continuous conversation with all past interactions in one single thread. No tickets to look up.
* Omni-channel / Unified conversations - no matter the channel, customer conversations are in single thread.
* Offer FAQs for customer self-help.
* Set business offline hours and trigger automatic FAQs to show up when not available to chat.
* Collect customer feedback with every conversation
* Rich KPI reporting metrics that track customer engagement, agent performance, effectiveness, and customer satisfaction ratings